Privacy Policy

1. Introduction

The purpose of this privacy policy is to inform users of the site www.chateaudesuzelarousse.fr on how their personal data is collected, used and protected.
The site is published by The Castles of the Drôme, a public institution of the Drôme Department, whose headquarters are located:
23 rue Montant au Château, 26230 Grignan – France
SIRET: 833 615 784 00018
Use of this site implies acceptance of this policy, which may be modified at any time. It is recommended that you consult it regularly.

2. Data collected

We collect and process the following data through our website:

a) Contact form

• Last name First Name
• Email Address
• Subject and content of the message

This data is used solely to respond to requests submitted via the contact form.

b) Online ticketing (via Sirius)

Ticketing is operated by SIRIUS, a third-party company providing technical management of reservations.
When purchasing tickets, the data collected may include:

• Last name First Name
• Email Address
• Address
• Phone Number
• Order details (ticket type, date, amount)
• Payment methods (transmitted securely, without us having access to bank card numbers)

This data is collected directly by SIRIUS and are processed in accordance with their own privacy policy. They may be transmitted to us for business management purposes, order tracking or event access control.

c) Newsletter (via Sarbacane)

You can subscribe to our newsletter to receive news, cultural information or offers related to the Castles of the Drôme.
The data collected are:

• E-mail address (required)

Shipment management is handled by our service provider. BlowpipeEach email includes an unsubscribe link.

3. Purposes of processing

The data collected via the site is used for:

• Responding to your requests (contact form)
• Manage your bookings and ticket orders
• To send you communications if you have subscribed to the newsletter
• Measure website traffic using Google Analytics
• Improve the quality of our services and content

We do not resell or rent your data to third parties.

4. Legal basis for processing

In accordance with General Data Protection Regulation (GDPR)The processing of your data is based on:

• Your explicit consent, for newsletter subscription;
• The execution of a contract, for ticket management;
• Our legitimate interest, to respond to your requests and analyze the site's audience.

5. Recipients of the data

Your data is intended for the internal services of Castles of the Drôme, as well as to our technical service providers acting on our behalf:

• SIRIUS for online ticketing
• Blowpipe for newsletter management
• IONOS for website hosting
• Google Analyticsfor anonymized audience analysis

We ensure that these service providers comply with data protection regulations.

6. Retention period

• Contact details: kept for 12 months after the last exchange
• Order data (ticketing): stored according to the current legal obligations (particularly accounting)
• Newsletter-related data: stored until unsubscribing of the user
• Statistical data (Google Analytics): stored for 14 months

7.Safety

We are implementing appropriate technical and organizational measures to ensure the confidentiality, integrity and security of your personal data.
Our service providers are carefully selected and contractually commit to complying with GDPR obligations.

8. Your rights

In accordance with the GDPR and the French Data Protection Act, you have the following rights:

• Right of access to your data
• Right of rectification
• Right to erasure (“right to be forgotten”)
• Right to restriction of processing
• Right of opposition
• Right to data portability
• You have the right to withdraw your consent at any time (including for the newsletter).

To exercise your rights, you can contact us at the following address:
leschateaux@ladrome.fr
You can also contact our Data Protection Officer (DPO) :
July Bourdeix-Fiot / jfiot@ladrome.fr
And, in the event of a dispute, file a complaint with the CNIL (www.cnil.fr).

9. Cookies and audience measurement

The site uses Google Analytics, an audience measurement tool offered by Google Inc.
Cookies may be installed on your browser to collect anonymized data about your browsing (pages visited, time spent on the visit, etc.).
On your first visit, a banner will allow you to accept or refuse the use of cookies. You can also change your preferences at any time via our consent manager.

10. Contact

For any questions relating to this policy or the management of your personal data, you can contact us:

By mail:
The Castles of the Drôme
23 rue montant au Château
26230 Grignan – France
By email: leschateaux@ladrome.fr